Since they launched in 1964, Topshop has become a major style authority and one of fashion’s biggest success stories. Capturing the zeitgeist every season, they exemplify up-to-the-minute affordable style, while their brave and irreverent approach has endeared fashion-conscious shoppers and industry icons alike.
Click & Collect
This service is available at mainland UK stores but excludes Northern Ireland, the Republic of Ireland as well as some areas of the Highlands.
HOW IT WORKS
1. Choose your store
Use the store finder within the checkout to find your nearest participating store. They now have two Collect From Store delivery options:
Standard Delivery: Free or Express Delivery: £3.00.
Collect From Store Standard Delivery: FREE*
If you select this option, they will aim to deliver your order between 3 and 7 days from the date you placed it. However, sometimes during sale periods or other busy periods deliveries might take longer. Your estimated delivery date will be indicated on the Store Finder page within the checkout.
Collect From Store Express Delivery: £3:00
Order by 6pm (weekdays) or 2pm (Sunday) for next working day delivery.
2. They’ll email you
They’ll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.
3. Collect from store
Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. They will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, they will assume it is unwanted, cancel the order and issue a refund to your original payment method.
4. Returns
They have the same returns policy for Collect From Store as in-store returns. You can return your order within 1 month of receipt. Please note this date begins on the date that they send you an order dispatch.
Products can be returned either to a Topshop store, or to Topshop.com by post or Collect +. Products can’t be returned to Topman or Outfit collection points.