LACOSTE is committed to designing products that combine innovation, quality and elegance.
As a specialist of the stitch, the company has an expertise in the selection of the fibers used in the manufacture of its products. Fibers, including cotton used in LACOSTE polos respond to high demands that beyond the standards of quality, must also register in accordance with the principles of sustainable development. LACOSTE ensures use cotton did not come from sources at risk in terms of respect for human rights.
WHAT IS CLICK & COLLECT?
CLICK & COLLECT IS AN OPTION TO CONVENIENTLY PICK-UP YOUR ONLINE ORDER FROM YOUR PREFERRED PHYSICAL STORE WITHOUT THE WORRY OF MISSING A DELIVERY.
WHERE ARE THE CLICK & COLLECT LOCATIONS?
YOU MAY PICK-UP YOUR ONLINE ORDER FROM THE FOLLOWING STORES: GREENBELT 5, MEGAMALL AND TRINOMA.
WHAT ARE THE PAYMENT OPTIONS FOR CLICK & COLLECT?
THEY OFFER TWO (2) PAYMENT OPTIONS: PREPAYMENT OR PAY-IN-STORE. FOR PREPAYMENT, THE PAGE WILL LEAD YOU TO THE PAYMENT GATEWAY FACILITY (PAYPAL, PESOPAY). FOR PAY-IN-STORE, ORDER WILL BE TRANSACTED IN-STORE UPON PICK-UP VIA CASH, CREDIT CARD, SSI GIFT CERTIFICATE OR PURPLE CARD.
WHAT IS THE FLOW OF CLICK & COLLECT?
1.SHOP FOR ITEMS ONLINE.
2.ONCE YOU’VE REACHED THE CHECK-OUT PAGE, CHOOSE THE STORE PICK-UP OPTION.
3.SELECT YOUR PREFERRED STORE LOCATION.
4.COMPLETELY FILL-OUT THE CUSTOMER DETAILS.
5.CHOOSE EITHER PREPAYMENT OR PAY-IN-STORE. FOR PREPAYMENT, YOU WILL BE REDIRECTED TO THE PAYMENT GATEWAY FACILITY, PAYPAL OR PESOPAY. FOR PAY-IN-STORE, ORDER WILL BE TRANSACTED IN THE STORE UPON PICK-UP WITH THE FOLLOWING PAYMENT OPTIONS; CASH, CARD, GC, PURPLE CARD, ETC.
6.WAIT FOR EMAIL NOTIFICATION TO CONFIRM YOUR ORDER.
7.ANOTHER EMAIL NOTIFICATION WILL BE SENT ONCE YOUR ORDER IS READY FOR PICK-UP.
8.PICK-UP YOUR ORDER WITHIN 72 HOURS OR MAXIMUM OF THREE (3) DAYS FROM THE ORDER DATE.
HOW LONG WILL YOU KEEP MY ORDER IN THE STORE?
FOR PAY-IN-STORE, ORDER WILL BE KEPT FOR 72 HOURS OR THREE (3) DAYS FROM THE ORDER DATE. FOR PREPAYMENT, ORDER WILL BE KEPT MAXIMUM OF THIRTY (30) CALENDAR DAYS UNTIL ORDER WILL BE CONSIDERED AS ABANDONED.
HOW LONG DO I NEED TO WAIT FOR THE EMAIL ORDER CONFIRMATION?
YOU SHOULD RECEIVE AN ORDER CONFIRMATION IMMEDIATELY AFTER THE ORDER HAS BEEN PLACED. SHOULD YOU NOT RECEIVE IT MAXIMUM OF 24 BUSINESS HOURS, PLEASE CONTACT THEIR CUSTOMER SERVICE.
HOW LONG DO I NEED TO WAIT FOR THE ORDER PICK-UP NOTIFICATION?
YOUR ORDER IS IMPORTANT. PLEASE ALLOW THEM A MAXIMUM OF 24 HOURS TO PROCESS YOUR ORDER.
CAN I GO TO THE STORE WITHOUT RECEIVING ANY PICK-UP NOTIFICATION?
YOUR TIME IS VALUABLE. PLEASE AWAIT THE PICK-UP NOTIFICATION BEFORE PROCEEDING TO THE STORE TO PICK-UP YOUR ORDER.
HOW LONG IS THE PROCESSING TIME FROM ORDER PLACEMENT TO PICK-UP FROM STORE?
YOUR SATISFACTION IS THEIR PRIORITY. KINDLY GIVE THEM ONE (1) DAY MAXIMUM LEADTIME TO COLLECT YOUR ORDER FROM THE STORE.
CAN SOMEONE COLLECT MY ORDER FROM THE STORE ON MY BEHALF?
YES, MOST DEFINITELY! PLEASE ENSURE YOUR AUTHORIZED REPRESENTATIVE WILL PRESENT THE FOLLOWING:
1.A COPY OF THE ORDER CONFIRMATION IN DIGITAL OR PRINTED FORM.
2.A COPY OF YOUR VALID GOVERNMENT ID.
3.AUTHORIZATION LETTER INDICATING YOUR REPRESENTATIVE’S NAME.
4.YOUR AUTHORIZED REPRESENTATIVE’S VALID GOVERNMENT ID.
HOW MUCH DO I PAY FOR CLICK & COLLECT (PICK-UP FROM STORE)?
THIS IS FREE OF CHARGE SINCE YOU OR YOUR AUTHORIZED REPRESENTATIVE WILL COLLECT YOUR ORDER FROM THEIR PHYSICAL STORE WITHOUT ANY MINIMUM PURCHASE REQUIREMENT.
ARE ALL PRODUCTS AVAILABLE FOR CLICK & COLLECT?
MOST ITEMS ARE AVAILABLE FOR CLICK & COLLECT, HOWEVER, THERE ARE SOME EXCEPTIONS SUCH AS ONLINE EXCLUSIVES AND OUT-OF-STOCK ITEMS IN THE PHYSICAL STORE BUT MAY BE AVAILABLE ONLY FOR DELIVERY.
WHAT HAPPENS IF ITEMS IN MY CLICK & COLLECT ORDER ARE OUT OF STOCK?
DUE TO DEMAND AND/OR EXCLUSIVITY OF COLLECTION, SOMETIMES, ITEMS IN YOUR CLICK & COLLECT ORDER MAY BE OUT OF STOCK AT YOUR SELECTED STORE FOR PICK-UP. THEY WILL TRY THEIR BEST TO SOURCE THEM FOR YOU OR CONTACT YOU FOR ANY CONCERNS.
CAN I RETURN AN ITEM IN-STORE WHEN I COLLECT MY ORDER?
IF YOU DECIDE TO RETURN YOUR CLICK & COLLECT ORDER ON THE SAME PICK-UP DAY, THEIR COMPANY RETURN & EXCHANGE POLICY APPLIES.
HOW WILL I BE REFUNDED FOR MY CLICK & COLLECT RETURN & EXCHANGE ORDER?
FOR PREPAYMENT, AN IN-STORE CREDIT VALID FOR 30 DAYS WILL BE ISSUED AND USABLE IN ANY LACOSTE STORE NATIONWIDE. FOR PAYMENT-IN-STORE, THEIR COMPANY STANDARD POLICY ON RETURN & EXCHANGE WILL BE IMPLEMENTED.
CAN I REQUEST FOR GIFT RECEIPT FOR MY CLICK & COLLECT ORDER?
GIFT RECEIPTS ARE APPLICABLE ONLY FOR PAY-IN-STORE OPTION.
WILL I BE NOTIFIED IF MY ORDER WILL BE CANCELLED AFTER 72 HOURS FROM ORDER DATE?
YES, YOU WILL RECEIVE AN ORDER CANCELLATION NOTIFICATION.
CAN I EXTEND MY PICK-UP DATE?
FAIRPLAY IS ONE OF THEIR BRAND’S VALUE. THEY STRICTLY FOLLOW THE 72-HOUR RESERVATION PERIOD FOR PAY-IN-STORE TRANSACTIONS TO GIVE CHANCE TO OTHER CUSTOMERS ONLINE AND IN-STORE. PLEASE CREATE A NEW ONLINE ORDER.