CeX was founded in London in 1992. They have stores in the UK, Spain, Ireland, India, Australia, Portugal, Netherlands, Mexico, Poland and Canarias.
They buy, sell and exchange a range of technology and entertainment products including mobile phones, video games, DVDs and Blu-ray movies, computers, digital electronics, TVs and monitors, and music CDs.
Click & Collect
Q. What stores are offering Click & Collect?
A. Most UK based stores are currently offering Click & Collect.
Q. How do I know when my order is ready to collect?
A. When your order is ready to collect, you will receive a confirmation email advising you that your order is ready to be picked up. Please do not go to store until you receive your confirmation email, stating that your order is ready to collect.
Q. How long does a Click & Collect order take to confirm?
A. Once your order has been placed, you should receive an order confirmation email within a few store working hours. Please note that you will not receive a confirmation email outside of your chosen store’s working hours.
Q. How long do I have to collect my order?
A. You have 2 days from receiving your confirmation email to collect your order. If you are unable to collect your order within 2 days of receiving the confirmation email, the order will be refunded.
Q. Do I need to bring anything when collecting?
A. When coming to collect your order, please ensure that you bring ID with you. If you are unable to present ID upon collection, or the ID does not match the details of the person who placed the order, they will not be able to hand over the items purchased.
Q. What ID do I need to bring upon collecting my order?
A. They accept all IDs that are listed under “full membership” section.
Q. Can someone else collect my order for me?
A. Unfortunately, as the ID required to complete collection needs to match the details of the person who placed the order, only the individual who original made the order can collect the items purchased.
Q. What payment methods do you accept?
A. You can pay for your Click & Collect order via credit/debit card or CeX voucher. Currently they are unable to accept payment via PayPal due to technical issues. They are working towards having PayPal back up and running as soon as possible.
Q. My Click & Collect order was cancelled?
A. In very rare cases, they may be unable to fulfil items after a Click & Collect order is placed. In these instances you will either have the items sent to your address, or the unfilled items refunded, as per your preference.
Q. Can I make a Click & Collect order using the CeX app?
A. Yes! However if you already have the app installed, you may need to do an app update in order to see Click & Collect as an option.
Q. Can I change an online order to click and collect?
A. Orders once placed can’t be edited but you can request the order to be cancelled (provided it’s not dispatched) and place a new Click & Collect order.
Q. Do I have to sign up with CeX before placing a Click & Collect Order?
A. Yes, an online membership is required to place a Click & Collect Order.