The UK’s First (& No.1!) Beauty Box
Birchbox is the brainchild of two friends with a desire to create a better way to shop for beauty products online. They designed an experience that allows customers to try a range of beauty products at home, then buy the ones they love at their online shop. Each month, their subscribers discover and learn about the very best of beauty, personalised to their wants and needs.
It’s easy, efficient and fun – a monthly box of me-time!
They shipped their first Birchboxes in the States in September 2010, and in 2013 launched in the UK. Today, Birchbox has offices in the UK, USA, and Spain, and more than 4 million subscribers and customers around the world.
Millions of boxes and product matches later, their mission remains the same: to help their customers find products they love. They keep that top of mind every. single. day.
How does Click & Collect work?
*Please note due to Covid-19 there may be some restrictions on Click and Collect locations. They advise you to check with your chosen parcel shop before travelling. Please also ensure to bring a facemask to ensure entry to shops.
1. Choose your preferred Click & Collect location in your Birchbox Account Settings.
2. You’ll receive an email from Birchbox once your box has been shipped from their warehouse and then from Hermes when your Birchbox is ready to collect at your chosen collection point. Please make sure your email address is correct in your Birchbox Account so they can keep you updated.
3. Please bring your ID with you to pick up your box within 10 days (passport, driving license, or bank card). You can send someone else to collect on your behalf as long as they also bring an ID. After 10 days your box will be returned to their warehouse. Don’t worry, Hermes will email you with a reminder after 9 days if you haven’t picked it up yet. Please contact their support team if your box has been returned.
Please note – You need to select Click & Collect delivery before the 1st of the month to affect the delivery of your next box. For selections made after the 1st, Click & Collect delivery will apply for the following month’s box delivery.
Eg. If you select Click and Collect on the 4th March – your March box will come to your previous delivery address (as selected on the 1st March) and your April box onwards will go to the Click and Collect location.
Please note:
If you resubscribe to Birchbox having been previously opted into Click and Collect deliveries and wish to have your boxes delivered to a postal address, please make sure to amend your delivery preferences under Account Settings> Click and Collect prior to checkout.
Click & Collect orders cannot be redirected to a home address.
Click & Collect is not available to Channel Island or Ireland customers.
Click & Collect is not currently available on the Birchbox App