Ballantynes brings a mix of tradition and innovation to the Canterbury region. With locations in Christchurch and Timaru, they employ staff to fill a wide range of roles including retail, hospitality, buying, customer services, IT, finance, marketing, and more.
At Ballantynes they are all about delivering exceptional customer service. Their people are essential to their goal of providing a warm and welcoming environment for customers and staff.
Team members across their business maintain the values they live day-to-day and the unique Ballantynes personality they bring to every project with the ultimate vision of providing lasting impressions to each and every customer.
Click & Collect
Their Click and Collect service offers you all the comfort of shopping from anywhere at any time, to ensure you don’t miss out on that must-have item. This service is also available to customers that prefer to complete their orders over the phone.
Best of all this service is free, to ensure you don’t pay more for shopping online.
When will my item be ready to collect?
You will receive a ‘Ready to Collect’ email from them, letting you know that your purchase is able to be collected – this will usually be within 24 hours of purchase.
Where is collection from?
To collect your items, visit their Customer Service team located on the lower ground floor in their Ballantynes Christchurch store during store hours. Currently their Click and Collect service is only available for collection at their Christchurch store.
What do I need to bring?
To make the collection process quick and easy for you, they ask that you please bring your ‘Ready to Collect’ email, which can be printed or displayed on your phone.
Can someone else collect my order?
Yes – they will just need to bring your ‘Ready to Collect’ email, which can be printed or displayed on their phone.
How long do I have to collect my item?
Once you have received your ‘Ready to Collect’ email, your item will be available for collection for seven days. If you have not been able to collect your items during this time, their customer service team will do their best to contact you – so please check your contact details carefully when completing a purchase. If you are unable to be reached, or the goods are no longer required, the order will be cancelled, refunded and returned to the store. If you are unable to make the collection timeframe for whatever reason, please contact their customer service team to see how they can find an alternative collection or delivery option.